Work

The hidden cost of video-call glitches

Year: 2025

Type: article

Abstract: Video-call glitches might seem harmless, but they can reduce people’s chances of getting hired, closing a business deal or following a doctor’s recommendation. Human brains expect video calls to feel like in-person conversations. When glitches break that illusion, it feels unsettling and strange, harming judgements of trustworthiness, likeability and credibility. Glitches during video calls can reduce the likelihood of positive outcomes in virtual hearings, job interviews and other contexts.

Source: Nature

DOI: 10.1038/d41586-025-03820-z

Language: English

Topic: Virtual Reality Applications and Impacts

Subfield: Human-Computer Interaction

Field: Computer Science

Domain: Physical Sciences

Open Access status: hybrid

Estimated APC paid: $12,690

OpenAlex ID: W4417434677

FWCI:

Cites: 3

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