Work

Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers

Year: 2006

Type: book-chapter

Source: Springer eBooks

DOI: 10.1007/978-3-540-29860-1_2

Authors: Avishai Mandelbaum, Sergey Zeltyn

Institution: Technion – Israel Institute of Technology

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W49236231

FWCI: 24.53

Cites: 36

Cited by: 108

Related to: 10