Work

Grundlagen und Perspektiven des Customer Relationship Management

Year: 2001

Type: book-chapter

Source: Springer eBooks

DOI: 10.1007/978-3-642-56552-6_1

Author: Jörg Link

Institution: University of Kassel

Language: German

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W50856197

FWCI: 26.35

Cites: 17

Cited by: 33

Related to: 10