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Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering

Year: 2012

Type: conference-paper

Source: Lecture notes in computer science

DOI: 10.1007/978-3-642-31063-8_17

Author: Marko Jäntti

Institution: University of Eastern Finland

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: European Regional Development Fund

OpenAlex ID: W51801912

FWCI: 2.297

Cites: 22

Cited by: 9

Related to: 10