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Effect of Communication Apprehension on Job Satisfaction with Information and Organizational Commitment among Lodging Revenue Managers

Year: 2010

Type: conference-paper

Abstract: This study assessed the relationship between communication apprehension (CA) in various work situations a revenue manager would face and job satisfaction and organization commitment. The confirmatory factor analysis shows that the second-order four-factor of CA was found to fit the data best. The structural model was tested with 241 lodging revenue managers, using the structural equation modeling technique. The results indicate a negative relationship between CA and specific job satisfaction variables. Revenue managers with a high satisfaction of information also demonstrated greater organizational commitment.

Source: ScholarWorks@UMassAmherst (University of Massachusetts Amherst)

Authors: Jeffrey A. Beck, JaeMin Cha, Seunghyun Kim, Bonnie J. Knutson

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W54293406

FWCI:

Cites: 42

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Related to: 10