Hotel and Restaurant Entry-Level Job Competencies: Comparisons of Management and Worker Perceptions
Year: 2009
Type: article
Study design: Observational Study
Abstract: This article presents the findings of a central Florida study of lodging and restaurant managers as well as entry-level workers who were graduates of hospitality management programs. It provides a theoretical construct as a basis of the methodology employed. The article then reports the findings of perceptions of desired knowledge, skills and abilities, and attitudes associated with entry-level employees. It further compares desired levels of preparation for entry-level positions in the industry as reported by respondents of both groups. Finally, the authors present conclusions and implications for central Florida practitioners and educators.
Authors: Dana V. Tesone, Peter Ricci
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W576575162