Work

A conceptual framework for understanding e-service quality : implications for future research and managerial practice

Year: 2000

Type: book

Source: Marketing Science Institute eBooks

Authors: Valarie A. Zeithaml, A. Parasuraman, Arvind Malhotra

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W585582522

FWCI: 13.98

Cites: 19

Cited by: 834

Related to: 10