Year: 2011
Type: article
Study design: Observational Study
Abstract: IS user competency, or the ability to realize the fullest potential and the greatest performance from IS use, is important for IS users.However, which factors contribute to IS user competency is unclear.Based on the findings of previous research, a model of IS user competency was developed that focuses on IS-specific characteristics: (i) domain knowledge of and skills in IS, (ii) willingness to try and to explore IS, and (iii) capability of perceiving IS value.The model was validated using the survey approach and the findings suggest that all three factors are pivotal to IS user competency, with willingness to try and to explore IS being the most significant factor.The results suggest that IS user training should not only incorporate the requisite operational understanding of IS, but should also develop users' ability to understand the value of IS and, most importantly, their willingness to explore IS.
Authors: Brenda Eschenbrenner, Fiona Fui‐Hoon Nah
Institution: University of Nebraska at Kearney
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W600909882