Work

Consumer satisfaction, dissatisfaction, and complaining behavior : papers from a marketing research symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977

Year: 1977

Type: book

Authors: Ralph L. Day, Complaining Behavior

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W602433299

FWCI: 1.79

Cites:

Cited by: 41

Related to: 10