Work

Cross-cultural invariance of measures of satisfaction and service quality

Year: 2002

Type: article

Source: Journal of Business Research

DOI: 10.1016/s0148-2963(02)00294-1

Authors: Linda C Ueltschy, Michel Laroche, Robert D Tamilia, Peter Yannopoulos

Institutions: Bowling Green State University, Concordia University, Université du Québec à Montréal, Brock University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Bowling Green State University

OpenAlex ID: W608385977

FWCI: 2.223

Cites: 61

Cited by: 103

Related to: 10