Work

Customer Satisfaction Measurement and Management: Using the Voice of the Customer

Year: 1995

Type: book

Authors: Earl Naumann, Kathleen Giel

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W615050306

FWCI: 1.04

Cites:

Cited by: 143

Related to: 10