Work

The Service encounter : managing employee/customer interaction in service businesses

Year: 1985

Type: book

Source: Lexington Books

Authors: John A. Czepiel, Michael R. Solomon, Carol Surprenant

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W617090691

FWCI: 7.813

Cites:

Cited by: 503

Related to: 10