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Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality

Year: 2009

Type: article

DOI: 10.1007/978-1-4419-1640-2

Authors: Evangelos Grigoroudis, Yannis Siskos

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W619809840

FWCI: 9.456

Cites:

Cited by: 207

Related to: 10