Work

Social and Psychological Influences on Computer User Frustration (Newhagen book chapter, 2002)

Year: 2005

Type: report

Abstract: As computer usage has proliferated, so has user frustration. Even devoted and knowledgeable users encounter annoying delays, incomprehensible messages, incompatible files, and indecipherable menus. The frustration generated by these problems can be personally disturbing and socially disruptive. Psychological and social perspectives on frustration may clarify the relationships among variables such as personality types, cultural factors, goal attainment, workplace anger, and computer anxiety. These perspectives may also help designers, managers, and users understand the range of responses to frustration, which could lead to effective interventions such as redesign of software, improved training, better online help, user discipline, and even resetting of national research priorities.

Source: University Libraries (University of Maryland)

Authors: Katie Bessière, Irina Ceaparu, Jonathan Lazar, John P. Robinson, Ben Shneiderman

Institutions: University of Maryland, College Park, Towson University

Language: English

Topic: Gender and Technology in Education

Subfield: Gender Studies

Field: Social Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W625865715

Cites: 27

Cited by: 3

Related to: 10