Work

Measuring customer satisfaction and loyalty: survey design, use, and statistical analysis methods

Year: 2009

Type: book-review

Source: Choice Reviews Online

DOI: 10.5860/choice.46-3340

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W628526258

Cites:

Cited by: 92

Related to: 10