Work

A Perceptual Process Model of Customer Service Based on Cybernetic Control Theory

Year: 1990

Type: article

Source: Journal of Business Logistics

Authors: R. Mohan Pisharodi, C. John Langley

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W638880997

FWCI:

Cites:

Cited by: 30

Related to: 20