Work

The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success

Year: 2001

Type: article

Authors: Timothy L. Keiningham, Terry G. Vavra

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W646359554

FWCI: 5.387

Cites:

Cited by: 107

Related to: 10