Work

Theories of Consumer's Satisfaction and the Operationalization of the Expectation Disconfirmation Paradigm

Year: 2014

Type: article

Abstract: The main paradigm that marks the literature dedicated to consumer’s satisfaction is the Expectation Disconfirmation Paradigm. A lot of theories explaining the nature and the development of consumer’s satisfaction from various perspectives fall under the umbrella of this paradigm

Source: RePEc: Research Papers in Economics

Authors: Florin Lucian Isac, Aurel Vlaicu, Sergiu Rusu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W646682357

FWCI: 2.933

Cites: 13

Cited by: 21

Related to: 10