Work

Listening to the Customer -The Concept of a Service-Quality Information System

Year: 1997

Type: article

Source: Sloan management review

Authors: Leonard L. Berry, A. Parasuraman

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W66592817

FWCI: 24.42

Cites:

Cited by: 270

Related to: 10