Work

Interactions and consequences of inertia and switching costs

Year: 2012

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876041211245281

Authors: Richard Lee, Larry Neale

Institutions: University of South Australia, Queensland University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W67102468

FWCI: 7.775

Cites: 41

Cited by: 78

Related to: 10