Ai Powered Chatbot in Health Insurance
Year: 2025
Type: article
Abstract: The insurance industry is currently experiencing a profound digital transformation, spurred by rising customerexpectations for faster service and greater operational efficiency. This project is centered around thedevelopment of an AI-powered chatbot, utilizing the OpenAI API, specifically designed for the insurance sector.By automating customer service and harnessing sophisticated Natural Language Processing (NLP) and machinelearning technologies, the chatbot aims to significantly streamline operations, facilitate claim processing, andprovide personalized policy guidance. Incorporating advanced AI capabilities, the chatbot can handle a widearray of customer queries, from basic policy information to intricate claim details, ensuring prompt and accurateresponses. This automation not only reduces the workload on human agents but also enhances the overall userexperience by delivering 24/7 support and reducing response times. The chatbot's ability to learn and adapt frominteractions further refines its responses, making it an ever-improving asset to the organization. The integrationof this AI-driven solution positions the insurance industry at the forefront of technological innovation, enablingcompanies to stay competitive in a rapidly evolving market. By embracing digital transformation, insurers canoffer more personalized services, improve customer satisfaction, and drive growth through increased efficiencyand reduced operational costs
Authors: Asst.Prof. Varadala Subhashini, Tenugu Anusha, Madam Swathi, K. Sridhar
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W6893016208
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