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Automated Helpdesk using Supervised Learning

Year: 2024

Type: article

Abstract: Automated helpdesk based on AI, that can understand the purpose of a query and answers by using supervised learning-based classification model generated out of customer documentation and troubleshooting guide, in aid to the customer service department. A classification model by crawling through the documentation, using test classification methodology, a technique that tags each page and classifies under a supervised learning model. Helpdesk identifies the intention of service request and sort them based on steps using general classification model

Source: Zenodo (CERN European Organization for Nuclear Research)

DOI: 10.5281/zenodo.13624686

Author: Perumal, Uma

Language: English

Topic: Text and Document Classification Technologies

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: green

OpenAlex ID: W6893115477

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