User Satisfaction with the Personnel Management Information System at the Malang Regency's Personnel and Human Resources Development Agency: An Analysis of the Effects of System, Information, and Service Quality on Net Benefit
Year: 2025
Type: article
Abstract: Investment in information technology is currently experiencing rapid growth and has become an essential requirement for organizations, both in the business and government sectors. The diverse characteristics of information systems, complete with their advantages and disadvantages, create competition in innovation to demonstrate organizational excellence. Personnel Management Information System is a procedure and procedure that integrates the collection, processing, analysis, presentation, utilization, and documentation of employee data. This study aims to analyze the effect of system quality, information quality, and service quality on net benefits through user satisfaction at the Malang Regency Personnel and Human Resources Development Agency. The research method used is quantitative with saturated sampling technique, involving 86 respondents. Data analysis was carried out through descriptive analysis, classical assumption test, t test, and path analysis. The results showed that system quality, information quality, and service quality have a significant influence on user satisfaction of the personnel management information system. In addition, user satisfaction also has a significant effect on the net benefits generated from the information system.
Institution: Universitas Merdeka Malang
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6893376754
FWCI:
Cites:
Cited by:
Related to: