Neutrosophic Likert Scale to Assess the User Satisfaction with Retail Software Developed by Software Engineering Students
Year: 2025
Type: article
Abstract: This study aimed to evaluate user satisfaction with retail software developed by Software Engineering students using a Neutrosophic Likert Scale, which captures agreement, indeterminacy, and disagreement dimensions to better reflect real-world user perceptions. The results demonstrated high agreement scores (mean ∼0.75) across key characteristics such as ease of use, speed, and response quality, indicating strong user satisfaction, while moderate indeterminacy scores (mean ∼0.25–0.75) highlighted areas for minor improvements. The study’s key contributions include the application of neutrosophic logic to assess software usability, validation of the student’s technical and managerial competencies, and actionable insights for enhancing system performance and user experience.
Authors: Franklin Parrales-Bravo, José Agurto-Pincay, Roberto Tolozano-Benites, Elvis Arteaga-Yaguar, Leonel Vasquez-Cevallos, Lorenzo Cevallos-Torres, Dayron Rumbaut-Rangel, Víctor Gómez-Rodríguez
Language: English
Subfield: Human-Computer Interaction
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W6893382400
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