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Artificial intelligence in the workplace: insights into the transformation of customer services

Year: 2025

Type: other

Abstract: How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term research project “ai:conomics” using company data from various large European companies. Initial results suggest that AI can have a positive impact on employee productivity, especially for new employees.

Source: Research Publications (Maastricht University)

DOI: 10.48720/iab.foo.20250422.01

Author: Janssen, Simon

Language: English

Topic: AI and HR Technologies

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W6910894032

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