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First Impressions vs. Lasting Impressions: Comparing Hospitality and Memorable Hosting Experiences Between Guests

Year: 2024

Type: conference-paper

Abstract: This paper aims to investigate whether the perception of hospitality experience and its consequent relationships with memorable hosting experiences, and behavioral intention could be perceived differently between First-time and Repeat guests. This is descriptive research using structural equation modeling and multigroup analysis. A survey was carried out with guests of a hot spring resort. A sample of 582 participants was obtained and divided into two distinct groups (First-time and Repeat guests) for analysis purposes.

Source: Zenodo (CERN European Organization for Nuclear Research)

DOI: 10.5281/zenodo.13730142

Authors: Carlos Alberto Alves, Filipe Rossato Silva

Institution: Anhembi Morumbi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W6911877639

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