The importance of training events for staff in improving the quality of services provided in the hospitality industry.
Year: 2024
Type: article
Abstract: This article examines the value of the training process for the hospitality industry staff, since when working in the hospitality industry, the employee must constantly improve his education. The article presents real situations with possible solutions that employees faced when performing their labor duties. The author of the article emphasizes the importance of understanding the problem of personnel training, since it is on this valuable element of marketing – 5P (people) – that the quality of services provided, the efficiency of the hotel enterprise depends. In this regard, the scientific article substantiates the significant role of the stages of the technological process in the hotel – booking, arrival, guest's stay in the hotel and its departure, on the implementation of which the guest's opinion about the hotel formed on the basis of the experience gained depends. The article presents a training plan for employees of the booking department and describes innovative recruitment methods. In conclusion, staff training plays a key role in ensuring a high level of guest service in hotels. Modern approaches to training are aimed at creating comprehensive competencies among employees that allow them to effectively interact with guests and solve emerging problems.
Author: GAZGIREEVA, Larisa Kh.
Institution: Russian State University of Tourism and Service
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6912000596
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