Optimization of Call Center Operations at the State Services Center Through the Application of Mass Service Theory Methods
Year: 2025
Type: article
Abstract: In the context of contemporary public administration, it is critical to consider that centers for the provision of state and municipal services play a key role, providing citizens with prompt and high-quality access to various types of services. One of the key components of the infrastructure of such centers is a call center - a channel through which users receive information, make an appointment, receive consultations and solve emerging problems remotely.
Author: M.B. Karimova
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6912014393
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