Work

Developing Human Resources to Protect Consumer in E-commerce Enterprises in Vietnam

Year: 2025

Type: article

Abstract: In Vietnam, e-commerce has been developing rapidly, posing many new issues and challenges for economic and social development, including the field of consumer protection. Human resources performing consumer protection functions at e-commerce enterprises play a key role in ensuring transparency, safety and reliability of the digital business environment. However, research and reports from competent authorities show that this force is currently lacking in quantity and quality, not properly trained, and does not meet practical requirements... This article focuses on analyzing the current situation of human resources for consumer protection at e-commerce application enterprises in Vietnam, on that basis, proposing a number of solutions to develop human resources for consumer protection in e-commerce application enterprises in Vietnam.

Source: Zenodo (CERN European Organization for Nuclear Research)

DOI: 10.5281/zenodo.15371056

Authors: Phung The Hung, Tran Thi Diep Tuyen

Institution: Trade Union University

Language: English

Topic: E-commerce and Technology Innovations

Subfield: Business and International Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W6912031083

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