A Review on Chatbot for Mental Health Using Nlp
Year: 2025
Type: article
Abstract: Mental health concerns have seen a significant rise in recent years, emphasizing the need for accessible and scalable solutions to support individuals facing emotional and psychological challenges. This paper presents a conversational agent, or chatbot, designed to provide mental health support using Natural Language Processing (NLP) techniques. The proposed system leverages advanced NLP models to understand user input, interpret emotional cues, and deliver empathetic and informative responses. The chatbot is built using a combination of machine learning algorithms and linguistic analysis to identify user intent, extract sentiment, and offer appropriate coping strategies. It employs pretrained language models such as GPT or BERT to enable meaningful dialogue. Additionally, the system integrates sentiment analysis tools to assess the emotional state of the user, ensuring personalized and compassionate interactions. The chatbot also employs a recommendation engine that suggests self-care practices, mindfulness techniques, and relevant mental health resources. The solution is designed to operate 24/7, ensuring users can access support whenever needed. The system is not intended to replace professional therapists but rather to serve as a supplementary resource that offers immediate comfort, coping strategies, and guidance. The implementation includes features such as user data privacy, secure communication protocols, and crisis intervention guidance. Preliminary evaluations demonstrate that the chatbot effectively recognizes user emotions and provides supportive responses, contributing to improved user mood and engagement. Future improvements will focus on enhancing contextual awareness, expanding language support, and ensuring alignment with clinical best practices. This chatbot demonstrates a promising step toward leveraging NLP in mental health care, offering accessible and scalable emotional support for individuals worldwide.
Author: Dr. B. Chitradevi* & Dr. S. Senthil Kumar**
Language: English
Subfield: Applied Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6912082753
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