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Leveraging Artificial Intelligence to Elevate Human Resource Service Delivery: a Catalyst for Improved Employee Performance in the Service Industry

Year: 2025

Type: article

Abstract: The rapid integration of Artificial Intelligence (AI) within Human Resources (HR) is fundamentally transforming how service-oriented organizations manage employee interactions, optimize HR operations, and enhance service quality. This paper critically evaluates the influence of AI-driven HR systems on employee performance by examining how intelligent automation, real-time analytics, and personalized engagement strategies redefine traditional HR functions. Empirical evidence from industry case studies and academic literature supports the proposition that AI enhances both operational efficiency and workforce motivation. However, challenges such as algorithmic bias, data privacy, and the need for ethical oversight underscore the importance of a balanced AI-human collaboration approach.

Source: Zenodo (CERN European Organization for Nuclear Research)

DOI: 10.5281/zenodo.16362866

Authors: Mr. I. Walter Vikas, Dr. B. Sudhakar

Language: English

Topic: AI and HR Technologies

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W6912105238

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