The Rise of Smart Tourism and Its Transformative Potential for Uzbekistan
Year: 2024
Type: article
Abstract: Uzbekistan, with its rich historical heritage and Silk Road legacy, holds significant untapped potential for tourism growth. This paper explores the transformative potential of smart technologies in Uzbekistan's tourism industry, focusing on the three components of Smart Tourism: smart experience, smart business, and smart destination. The analysis delves into the potential applications of smart experience, encompassing digital marketing, e-commerce platforms, mobile applications, and augmented and virtual reality to enhance cultural and historical experiences. Furthermore, the paper examines the use of big data analytics for understanding tourist behavior and preferences, as well as digital tools for operational efficiency within the tourism sector under the smart business component. Additionally, the paper addresses the leveraging of smart technologies to enhance destination management, including intelligent transportation systems, e-ticketing for attractions, and data-driven resource management for sustainable tourism practices within the smart destination framework. The potential benefits of smart tourism management for Uzbekistan, such as increased tourist arrivals and economic growth, are highlighted, alongside challenges such as digital infrastructure limitations and accessibility considerations. Drawing from foreign experiences of smart tourism, the paper identifies potential strategies for implementation in Uzbekistan. Ultimately, the paper proposes a roadmap for implementing smart tourism solutions in Uzbekistan, aiming to guide policymakers, tourism stakeholders, and technology developers in fostering a thriving and sustainable tourism industry for the future.
Author: Nasiba Mukhtorova, Zohid Askarov
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6930547883