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Workforce Optimisation for Quick Commerce Dark Stores

Year: 2024

Type: article

Abstract: In quick commerce, dark stores are at the heart of ultra-fast deliveries. To ensure smooth operations, workforce optimization is critical. Companies like Flipkart, Zepto, and Blinkit are scaling by implementing structured workforce strategies. This includes localized recruitment, flexible shifts, and AI-driven tools to manage talent and demand fluctuations. The key roles in these stores range from store managers to packers, with cross-functional "all-rounders" offering flexibility during peak times. By focusing on localized hiring, employee retention, and scalable workforce planning, businesses can handle high attrition and maintain efficiency as they grow.

Source: Zenodo (CERN European Organization for Nuclear Research)

DOI: 10.5281/zenodo.13909835

Authors: Daga, Shruti, M Roshan Kumar, Husain Nandurbarwala

Institution: Narsee Monjee Institute of Management Studies

Language: English

Topic: Human Resource and Talent Management

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W6930747078

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