A Study on Enhancing Accuracy in Proof of Delivery (POD) at TVS Logistics
Year: 2025
Type: article
Abstract: Proof of Delivery (POD) plays a pivotal role in logistics by confirming that goods have beendelivered to the intended recipient, serving as both operational confirmation and legal documentationin the event of disputes. Inaccurate PODs, caused by human error, delayed updates, or missinginformation, can lead to customer dissatisfaction, operational disruptions, and increased costs. ForTVS Logistics, managing thousands of deliveries daily, POD accuracy is vital for smooth operations,customer trust, and financial stability. This study investigates the root causes of POD discrepancies atTVS Logistics, focusing on factors such as human errors, communication breakdowns, andtechnological limitations. Through a comprehensive mixed-methods approach, including surveys,interviews, and performance data analysis, the research aims to identify patterns in these discrepanciesand propose solutions. Key strategies include the implementation of digital POD systems to reducemanual errors, real-time tracking technologies to enhance delivery visibility, and targeted employeetraining to improve process adherence. The study also presents a phased implementation plan andevaluates the impact of these solutions on delivery accuracy and customer satisfaction. AddressingPOD accuracy issues is not only crucial for maintaining operational efficiency at TVS Logistics butalso for improving overall customer experience and reducing financial losses. Ultimately, the researchhighlights the need for integrated technological solutions and continuous process improvement tomitigate POD discrepancies.
Author: Varsha Saraswathi G, Ganesh Kumar M
Language: English
Subfield: Industrial and Manufacturing Engineering
Field: Engineering
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W6930767718
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