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A Study of Consumer Perception and Satisfaction Towards Online Grocery Stores

Year: 2025

Type: article

Abstract: This study examines consumer perception and satisfaction with online grocery shopping platforms. Key factors such asconvenience, product quality, pricing, and delivery services are analyzed through a survey- based approach. Results indicatethat while consumers value the time-saving nature of online shopping, concerns regarding product freshness and deliveryreliability impact satisfaction. The findings offer valuable insights for online grocery retailers to enhance service quality andcustomer retention.

Source: Zenodo (CERN European Organization for Nuclear Research)

DOI: 10.5281/zenodo.15361909

Author: Sneha.S, Dr.V.Anitha

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W6931101843

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