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Planning an Accessible Service: A User Journey

Year: 2025

Type: article

Abstract: Using the framework of the User Journey, I present step by step considerations to improve the accessibility of library services and procedures. My slides focus on one example service, but the concept can be applied in any situation.

Source: Knowledge Commons (Lakehead University)

DOI: 10.17613/3d2zn-v0m11

Author: Stoneking, Phoebe

Institution: School of Visual Arts

Language: English

Topic: Digital Accessibility for Disabilities

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W6943890931

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