Analytical Study on Customer Satisfaction in Forging Products of Varying Sizes
Year: 2025
Type: article
Abstract: This study investigates the relationship between dimensional variations in forged products and customer satisfaction across multiple industrial sectors. Data was collected via a structured questionnaire targeting professionals from procurement, production, and quality departments in industries like automotive, aerospace, oil & gas, construction, and heavy machinery. Analysis reveals that dimensional accuracy is a significant factor influencing satisfaction, with operational impacts including production delays, part rejection, and rework. The findings emphasize the need for clearer tolerance standards and suggest process improvements for greater precision in forging operations.
Author: Sanskriti, Sumit Koul
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6949121063
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