A study on hotel employees' perception of the use of Technological Amenities in 5 Star hotels on their job security.
Year: 2024
Type: article
Abstract: The purpose of this study is to examine hotel employees' perceptions about the use of In Room Technological Amenities. This study seeks to explore how the employees of the hotel perceive the use of technological amenities and its influence on their jobs and careers in the hotel industry. It also evaluates how employees' attitude towards adopting technology and their perceptions of training support affect their retention, engagement, and satisfaction.The findings demonstrated that attitudes toward adopting technology were positively impacted by perceived ease of use. Additionally, the hotel's training assistance and staff attitude encouraged their participation and improved retention and satisfaction. Employee engagement had no effect on employee retention, and employees' attitudes were unaffected by their perceived utility. Discussions were held regarding theoretical advancement and real-world applications.
Authors: Anshu Rawal, Dr. Sushil Kumar
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6949626573
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