The Application of E-Government Services In Nigeria: Constraints And Solutions
Year: 2025
Type: article
Abstract: Application of E-government services means the use of technology to deliver public services to citizens mostly in Nigeria. The government departments use ICT to innovate processes, make quality services, quality system and information quality. The E-government services ensure personal information and security, the perception of ease of use and reliability. When the government is serious with this system of E-government services, it accrued the following benefits: improved efficiency, improved transparency and creating citizen trust. It makes government services more accessible to citizens, it affords improved democratic participation. The aim and objectives of this study is to assess the current state of E-government services in Nigeria. Identify the primary constraints affecting the implementation of E-government initiatives, propose solutions to overcome the challenges and enhance the effectiveness of E-government services. To recommend policy measures that can facilitate ICT integration in public administration. The methodology in this article employs a qualitative approach, which utilizes secondary data from academic journals, government reports, and credible online sources. A comprehensive literature review was conducted to gather information on the implementation of E-government services in Nigeria, the challenges faced and potential solutions. The Results and discussion on the current state of E-government services in Nigeria observe that E-government services initiatives include e-registration, e-taxation, e-policing, e-passport, e-voter registration, land registration, and e-payment system. Despite the above services, there are constraints in implementation of E-government in Nigeria and they are: digital divide, infrastructural deficiencies, low IT literacy, financial constraints, and reluctance to share information, policy inconsistence and cyber security concerns. The proposed solutions are: Bridging the digital divide, enhancing IT literacy, securing financial investment, ensuring policy consistency, strengthening cyber security, adopting user centric design principles, and learning from global best practices. The recent development is that Nigeria reaffirmed its commitment to achieving full e-governance by 2027 through strategic initiatives spearheaded NITD (National Information Technology Development Agency). Conclusively, the implementation of E-government services in Nigeria holds the promise of transforming public service delivery, enhancing transparency, and fostering citizen engagement. However, realizing this potential, necessitate addressing existing constraints through strategic investments, policy reforms, and a commitment to building a digitally inclusive society. By holistic approach that encompasses infrastructural development, capacity building, financial investment, cultural change, policy consistency, and cyber security, Nigeria can overcome the challenges hindering its e-government aspiration and pave the way for a more efficient government system.
Authors: Ngozi Blessing Esiaba, Solomon Makasda Dickson
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6949728274
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