E-governance Adoption in Government Organization of India
Year: 2024
Type: article
Abstract: India, the growing economic super-power proceeded with lightning speed towards the adoption and successful implementation of e-governance. The Government of West Bengal (federal unit of India) implemented e-governance in pension office i.e. Pension Management System (PMS), for faster and efficient delivery of public services. The success of PMS is dependent on many factors and one among them is the successful adoption by the employee which has been empirically analyzed. The study used the Technology Acceptance Model (TAM) and Trust to build a conceptual model. Data collected from 60 employees working on the system and the model is assessed with regression analyses. The findings show that the determinants of the research model are support. The study also shows that the system doesn’t perform completely error free tasks which the Government of West Bengal should address. This is the first study of employee adoption of e-governance in pension office of India.
Author: IJMPICT
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6967700817
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