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Performance Improvement of Government Employees Through Artificial Intelligence

Year: 2024

Type: article

Abstract: This paper introduces an innovative AI-driven platform designed to improve public service efficiency by streamlining government-citizen interactions. The study presents a mobile and web-based complaint management system that uses artificial intelligence to classify and route geo-tagged public issues to the appropriate government departments. By integrating AI-powered triage, real-time performance dashboards, and user feedback mechanisms, the system enables transparency, accountability, and data-driven governance

Source: Zenodo (CERN European Organization for Nuclear Research)

DOI: 10.5281/zenodo.15193546

Author: S, Sangheethaa

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Peace, justice, and strong institutions

Open Access status: green

OpenAlex ID: W6967972481

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