Beyond In-Flight Service: The Strategic Role of Flight Attendants in the Safety and Efficiency of Modern Aviation
Year: 2025
Type: article
Abstract: This opinion article explores the critical and often overlooked role of flight attendants beyond traditional in-flight service. Drawing from the author's personal experience with leading international airlines like Qatar Airways and Tigerair, it reveals how flight attendants function as essential safety professionals, crisis managers, and cultural mediators in the highly complex environment of modern aviation. The article highlights the value of technical training, international exposure, multilingualism, and accumulated flight experience in enhancing both passenger safety and airline operational efficiency. The piece advocates for the recognition of flight attendants as strategic assets in aviation, particularly in high-stakes scenarios, such as emergency landings and multinational passenger interactions.
Author: Hwang, Bitt
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6968069007
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