Year: 2009
Type: article
Abstract: An airport is one of the largest and most complex systems in modern society. Observational field studies have been conducted to investigate passenger experiences in, and interactions within, an international airport. Based on these studies, this paper discusses how activities mediate people’s experiences in the airport. For example, moving through the security screening process is discussed from both passenger and staff perspectives. The applied coding scheme ensured research rigor. The findings illustrate that passenger activities are complex and shared, and only partially supported by current terminal design. Thus, this research has the potential to impact on airport design to facilitate passenger flow through airport precincts.
Authors: Vesna Popović, Ben J. Kraal, Philip J. Kirk
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W69768060