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Is Knowing More Better? Examining the Influence of IT-enabled Customer Knowledge Transfer on Service Outcomes

Year: 2024

Type: article

Source: Journal of the Association for Information Systems

Authors: Lei, Zixi, Wen, Wen, Zhang, Cheng, Whinston, Andrew B.

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W6992037716

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