Year: 2025
Type: article
Abstract: From chatbot-run customer service to AI-supported decision-making, digital technologies reshape business operations, making digital transformation (DT) a strategic necessity for business preservation. Simultaneously, corporate responsibility (CR) is evolving through changing environmental and social imperatives reinforced by increasing regulations. While DT and CR obligations can align – digital solutions for energy efficiency – they also create tensions, e.g., amplifying the social divide. Here, I argue that balancing the occurring trade-offs has been neglected in previous joint conceptualisations of DT and CR. Through a literature review and synthesis, the study explores a corporate governance perspective, proposing a comprehensive and integrated understanding of Responsible Digital Transformation, contributing to a more balanced approach in IS research.
Author: Christ, Anna-Sophia
Institution: University of Bremen
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W6996315623
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