Year: 2025
Type: article
Abstract: As artificial intelligence (AI) transitions from an experimental technology to a strategic priority, organizations seek to align their AI initiatives with business objectives. However, AI adoption frequently fails due to a lack of internal expertise, unclear responsibilities and a lack of attention to organizational, regulatory and work design factors. In this context, we observe the emergence of dedicated AI roles driving AI adoption—referred to as AI Managers. Despite their emergence, the role of AI Managers remains under-researched. Through a qualitative interview study, we examine how AI Managers leverage boundary spanning mechanisms—boundary objects and boundary activities—to drive AI adoption. Our results indicate that the success of AI adoption depends on the alignment of these mechanisms to foster interdisciplinary collaboration, structured AI governance and business value creation. This study contributes by extending the boundary spanning theory to the AI context, highlighting the institutionalization of AI Managers as boundary spanners.
Author: Markic, Mihael
Institution: Ruhr University Bochum
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7000053533
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