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Human Services Professionals’ Perceptions of Messaging from Administration About Serving Diverse Clients

Year: 2024
Type: dissertation
Abstract: The study's purpose was to better understand human service professionals' perceptions of messaging from administration and whether it is consistent with their training.The perspectives of human service professionals were examined regarding messaging from administration on how to serve diverse clients.Bronfenbrenner's ecological systems theory was the theoretical framework used to explore diverse environmental systems and its effect on human development.A generic qualitative research design was used in conjunction with semi structured interviews to examine the perspectives of human service professionals.The themes developed were (a) inconsistencies in messaging led to decisions and actions made by human service professionals that contradict their policies/procedures; (b) human service professionals can better plan and deliver services effectively when messaging from administration is consistent across managers; and (c) contradictions in administrative messaging negatively impact effective services, their progress, and well-being for clients.The results of the analysis indicate that consistent messaging from administration can foster better planning and service delivery for the client's well-being and progress.The results of the study could help administrators make changes in their professional staff training and how methods are applied to reduce unintended delays or mishandling of service delivery.Additionally, results from this study could impact social change by helping administrators to improve services to diverse clients by reexamining the policies and procedures to align with human service professionals' training.
Author: Martin, Tina Cheree
Institution: Walden University
Language: English
Open Access status: green
OpenAlex ID: W7000885411
Cites: 146
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Related to: 10