Year: 2025
Type: article
Abstract: As demand grows, Relational Personal Intelligent Agents (RPIAs) have increasingly become valuable assets, benefiting both users and companies through mutual value creation over time. Despite their advantages, trust violations are inevitable, necessitating design measures to preserve user trust resilience. Given the benefits of integrating humor in agents, this study investigates the relationship between humor in RPIAs and trust resilience. Assuming support of the hypotheses, this could guide designers to employ humor when designing their RPIA and provide a basis for other researchers to extend theories originally formulated for human-human interactions to human-relational agent relationships.
Authors: Selvapandian, Kanika, Moussawi, Sara
Institution: Carnegie Mellon University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W7001024248
FWCI:
Cites:
Cited by:
Related to: