Year: 2025
Type: article
Abstract: This study investigates how chatbot technologies can enhance digital community resilience during crises, particularly during power and internet outages. We propose a lightweight, text-based chatbot system that facilitates communication, coordination, and problem-solving when connectivity is constrained. The system design incorporates human-bot interaction, bot-mediated communication, and peer-to-peer collaboration, allowing for real-time support and resource sharing during emergencies. A structured implementation framework is also proposed to support adoption by utility companies.
Authors: Sun, Jun, Wang, Ying
Institution: The University of Texas Rio Grande Valley
Language: English
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7009018892
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