Year: 2023
Type: dissertation
Abstract: The problem of occupational stress among healthcare workers has necessitated further study to create improvements in healthcare operations and delivery. The purpose of this qualitative case study was to explore the experiences of medical support assistants regarding occupational stress in the veterans' health system. Lazarus and Folkman’s transactional model of stress and coping provided the theoretical framework for the study. Data were collected from in-depth interviews with 10 medical support assistants working in veterans hospitals in the Midwest region of the United States. Results of coding analysis revealed sources of stress included inadequate training and fear of unsatisfactory performance ratings. Medical support assistants reported feeling bodily discomfort during and after stress occurrences and indicated they managed stress by taking breaks, communicating with coworkers, and maintaining a positive attitude. Findings may be used to develop interventions that support medical support assistants in reducing and managing occupational stress.
Source: ScholarWorks (Walden University)
Author: Jones, Lattessha
Institution: Walden University
Language: English
Topic: Stress and Burnout Research
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7023547953